Delivery & Return

Delivery & Return

General Conditions

Goods must be returned within 14 days of purchase in original condition and original packaging for any return or refund.
(Return freight is at the customer’s cost.)

Returns requested after 14 days will incur a 20% restocking fee.

Items are not refundable or exchangeable after 90 days from the date of purchase.

Proof of purchase is required for all returns and exchanges.

Orders not collected within 30 days from the date of purchase may incur an additional storage charge of 3% of the item’s value.

Clearance items and custom-made products are not refundable or exchangeable.

Installed or Used Products

Products that have been installed or used cannot be returned or exchanged for a change-of-mind refund.

Exchanges & Fault Assessment (Installed or Used Items)

We understand that in some cases, products may have already been installed or used, and customers may wish to have their electrician remove the original unit and install a replacement at the same time.

If you wish to receive a replacement item before returning the original product, full payment for the replacement item is required upfront.

Once the original product is returned to us, it will undergo a physical inspection and, where necessary, electrical testing before any refund is approved.

Returned items will be assessed for, but not limited to:

Physical damage

Signs of installation or use

Wiring alterations, marks, or wear

Electrical functionality (testing may be carried out)

If the product is confirmed to be faulty due to a manufacturing defect, we will proceed with a refund or replacement.

If the product is found to be fully functional, or if the issue is caused by installation, wiring, or external factors, a refund may be declined or adjusted, and the product may be returned to the customer.

Special condition for free shipping for order over $100, Terms & Conditions apply

Item must be available in stock, not a pre-order product.

Items must be placed in one order.

The shipping fee will be at the customer’s cost if items are returned or exchanged.

If a customer changes mind and requests a refund or exchange, the standard shipping rate will be deducted from the purchase price (please read the Returns and Exchange Policy).

Rural delivery: $100 free delivery offer does not apply. It will incur an additional standard rural shipping fee.

Waiheke Island: free deliveries on orders over $ 100 does not apply.

Delivery Policy

All backorders will be dispatched as quickly as possible after restocking, unless special request. Dispatch Notification: You will receive a tracking number, before or when the items dispatching.

Delivery Method and Labelling: Your selections will be delivered to your door via Courier.

Please note that the couriers cannot deliver to P.O. boxes.

Pickup in-store: You will be notified by message, phone, or Email when your order is available for collection. . All backorders can be picked up after restocking.

Any claim for damaged goods must be notified in writing to Galaxy Lighting Ltd within 7 days of the good’s delivery. Claims will not be recognized after this period. Please keep the original package of goods if any claims of damage.

Warranty Policy

All the lights have 24 months warranty, clearance items have 12 months warranty, and LED downlights have 2 years warranty. Led bulbs have 6 months warranty (filament, halogen, and incandescent bulbs excluded)

All the lights are complied with NZ standards and will provide SDoC on request.

We recommend all electrical work must be performed by a licensed electrician.

Please note that the finishes and colors of many of the products you see online may differ in person since every person’s computer monitor differs from others. This is not considered a defective item

Contact us for questions related to Shipping Policy

Phone: +64 7-2602008

Email: [email protected]

Address: level 2,740Te Rapa road,Hamilton, New Zealand